Our prices are displayed in EUR, USD, GBP, JPY, KRW, HKD, SGD and TWD depending on the selected country or region and include the legal value added or sales tax only in these countries: EU, US, Japan, Korea, Hongkong, Singapore, Malaysia and Taiwan.

All recipients outside of the EU, including residents of the Canary, Balearic and Channel islands, US or Japan and the other countries mentioned above are responsible for any local import duties, customs and brokerage fees, or taxes that may be charged. Usually these charges are paid for by the carrier (UPS or DHL) on import of the shipment and then are invoiced to the recipient on or after delivery of the shipment. Impossible will not be able to offer compensation or refunds for orders that are not deliverable because customs fees are not being paid for by the recipient.

Availability information for the products in our shop is listed on each item's detail page. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable or if their delivery will be delayed due to any reasons.

When you place an order to purchase a product from www.the-impossible-project.com, we will send you an e-mail confirming receipt of your order and containing the details and the total value of your order. Your order represents an offer to us to purchase one or more products. We accept this offer by sending an order confirmation e-mail to you.

IMPOSSIBLE accepts the following forms of payment: Visa, Mastercard, PayPal, as well as cash on delivery and bank transfer for orders from the Asian onlineshop.

All transactions on www.the-impossible-project.com are processed through 128-bit encryption. Your name, address, and credit card information cannot be viewed by anyone else and will be kept strictly confidential. We are a licensed corporation and a verified PayPal account holder.

If you do not own any of the above listed credit cards or a PayPal account, please contact us directly at service@the-impossible-project.com.

Impossible online orders are being fulfilled by warehouses in four different locations: Central Europe fulfilling all european orders, USA/ MA fulfilling US and Canadian orders, Hongkong covering Asia (excl. Japan for which we have a warehouse in Japan), Australia and New Zealand.

If not stated otherwise, all goods are in stock and all orders will usually get sent out no later than the the next workday.

Orders placed through the US online shop are delivered within 1-5 workdays (different shipping options are available when placing your order). Orders placed through the European onlineshop will be shipped from our European warehouse by UPS, DHL or GLS courier and delivered within 2-5 business days. Orders placed through our Asian onlineshop will get delivered within 2-5 workdays.

We do our very best to keep your shipping costs within a reasonable range, but decided to only offer traceable courier services and USPS shipping for all shipments sent from our US warehouse, as all our products are highly fragile and should reach you the best and fastest way possible.

Please be aware that we cannot deliver to PO boxes or APO addresses outside of the USA.

Shipping Damage: Should your shipment arrive at your delivery address damaged, please do not accept the shipment, or have the courier confirm the damage. Since courier services will not accept damage complaints that are filed at a later date, we will not be able to offer compensation or exchange in such cases.

Shipping costs are as follows:

Germany, Hungary & Austria: small shipments up to 300g: EUR 6.50 Larger shipments: EUR 10.00
France, UK and Benelux: small shipments up to 300g: EUR 9.50 / GBP 8.00 Larger shipments: EUR 13.00 / GBP 11.00
Greece & Spain: 19.00 EUR
all other EU countries except Romania: small shipments up to 300g: EUR 8.50 Larger shipments: EUR 15.00
Canary, Balearic and Channel Islands: 40 EUR / 33 GBP
other non-EU European countries (Norway, Switzerland, etc) and Romania: 26.50 USD

USA: shipping rates will be calculated dynamically and displayed in your basket based on the weight of your shipment and the selected service (shipped from MA, USA)
USA: 35 USD (shipped from Europe)
Canada: USD 16 to USD 40, depending on the shipments weight and selected service (shipped from MA, USA)
Canada: 50 USD (shipped from Europe)

Australia and New Zealand:
18.50 EUR up to 1kg
24.00 EUR up to 2kg
29.95 EUR up to 3kg
42.00 EUR up to 4kg
72.00 EUR up to 5kg
90.00 EUR more than 5kg


Japan:
525 JPY for Orders with a value of goods up to 5000 JPY
FREE SHIPPING for orders of higher value

Cash On Delivery Charges (Available for Japan only):
Ordervalue up to 10,000 JPY: 315 JPY
Ordervalue up to 30,000 JPY: 420 JPY
Ordervalue up to 100,000 JPY: 630 JPY
Ordervalue up to 300,000 JPY: 1050 JPY
Maximum Ordervalue for COD Payments is 300,000 JPY

Hong Kong / China:
110 HKD up to 1kg
170 HKD up to 2kg
300 HKD up to 3kg
590 HKD up to 5kg
999 HKD above

Taiwan:
430 TWD up to 1kg
680 TWD up to 2kg
1230 TWD up to 3kg
2400 TWD up to 5kg
4100 TWD above

Korea:
17400 KRW up to 1kg
27450 KRW up to 2kg
49500 KRW up to 3kg
97000 KRW up to 5kg
164700 KRW above

Singapore / Malaysia
20 SGD up to 1kg
30 SGD up to 2kg
52 SGD up to 3kg
105 SGD up to 5kg
175 SGD above

Rest of the World: 50 USD

14-Day "No-Questions-Asked" Returns: If you are dissatisfied with your purchase, for whatever reason, you may return it for a full refund within 14 days of your receipt of the product after contacting us at one of the customer service center and receiving a return authorization number. The returned item(s) must be in unused, unopened re-saleable condition with all original packaging and documentation. You will be credited for your full purchase less our initial shipping charge. You are also responsible for the shipping costs of your return shipment.

Incorrect Products: If you receive an incorrect item (i.e. an item differing from the item in your order confirmation email) please contact our customer service. IMPOSSIBLE will provide an immediate replacement with the correct item and assume all return shipping costs.

Beyond 14-day return period and for a period of 3 month, IMPOSSIBLE warrants for clearly essential and unrecoverable defects, only. IMPOSSIBLE is not responsible for specific characteristic of products and any public statements of IMPOSSIBLE, for example in advertisement or general product descriptions, shall only be considered if have been expressly and specifically agreed in writing. IMPOSSIBLE shall only warrant for such defects, which existed at the time of the rendering or acceptance of the product. Please contact the service team in your area in order to clarify warranty procedure details. IMPOSSIBLE shall – at its sole discretion – remove defects subject to warranty by substitution.

Products & Services are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will the-impossible-project be liable for loss and damages, neither direct nor indirect, consequential loss or damages, business interruption. Without limiting the foregoing, IMPOSSIBLE´s liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order.

Products & Services are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will IMPOSSIBLE be liable for loss and damages, neither direct nor indirect, consequential loss or damages, business interruption. Without limiting the foregoing, IMPOSSIBLE´s liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order. Depending on the country in which you reside, there are certain legally binding warranties and liabilities (e.g. product liability), which – without limiting the foregoing – are to be fulfilled by IMPOSSIBLE.

Impossible makes no warranties or representations as to our sites accuracy and specifically disclaims any liability or responsibility for any errors or omissions in the content on our sites. Neither we nor our parent or affiliated companies, nor any other party involved in creating, producing, or delivering the site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the site. You agree that the use of the site is entirely at your own risk. Furthermore, neither we nor any third-party content provider make any warranty with respect to any content, information, services, or products provided through or in conjunction with the site.

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.

IMPOSSIBLE respects the intellectual property of others, and requires that you do the same.

All rights, particularly related to trademarks, copyrights, inventions and industrial property rights, with all rights to programs, documents and information, title and interest, especially in and to IMPOSSIBLE´S brand features and sites, and IP rights shall rest exclusively with IMPOSSIBLE.

Anyone who submits a scanned image (in the following „Contestant“), photograph, or digital content of any kind ("Artwork") to IMPOSSIBLE irrevocably grants to IMPOSSIBLE the worldwide, perpetual, non-exclusive, royalty-free right to use, re-use, modify, reproduce, publish, display, distribute and/or otherwise transmit any reproduction of the Artwork submitted by such Contestant and any picture, likeness, image, representation, negative, transparency, print, digital information, thereto or indicia, in whole or in part derived therefrom (collectively referred to as the "Representation"), with or without description, for all purposes including without limitation advertising, trade, display, exhibition and editorial use, in all territories, in perpetuity, in all manner and media including electronically generated images and any other media, known or unknown, without limitation whatsoever. All Contestants irrevocably grant to IMPOSSIBLE the right to make changes and/or additions to the Representation, whether true or fictional. All Contestants hereby agree to waive and release any right that Contestant may have to inspect and approve the finished product or copy that may be used in connection with the Representation and/or the use to which it may be applied. All Contestants do hereby waive their moral rights in the Representation in favor of IMPOSSIBLE including the right to restrain or claim damages for any distortion, mutilation, or other modification of the Representation or any part thereof whatsoever, the right to be associated with the Representation and the right to restrain any use, reproduction, distortion, mutilation or other modification of the Representation in connection with any product or service. All Contestants hereby release, discharge and agree to defend, indemnify and save harmless IMPOSSIBLE from any losses, damages, costs, expenses and claims whatsoever, whether foreseen or unforeseen, associated with the artistic use of the Representation. All Contestants hereby represent that he/she is the photographer and sole owner of the Representation and has all right, title and interest in and to the Representation, is of full age and has the right to enter into, waive and assign the rights waived and assigned. All Contestants shall ensure that he/she has obtained all required model, image and property releases for creation of the Representation and shall provide signed copies of same to IMPOSSIBLE upon IMPOSSIBLE´S request.

If we become aware of the presence of IP infringing material, we will promptly take down or block access to the allegedly infringing material. Please contact service@the-impossible-project.com, our internal process structure will ensure appropriate action.

We at the-impossible-project.com sincerely guarantee taking the highest care in protecting the privacy of our customers. Please read this privacy policy carefully, as use of our site implies its consent.

In order to provide you with the possibility to shop online at the-impossible-project.com, we must collect your name, e-mail address, delivery address, credit card number, and credit card expiration date (if you are not paying with paypal). This information is solely used to process your orders, and will only be communicated to shippers and other third parties when necessary to complete those orders. By providing your information to the-impossible-project.com, you consent to this disclosure, as stated, and allow us to make our services available to you.

Your personal information WILL NOT be sold, traded, rented or given away to any other firm.

Your order is processed by secure server software that encodes all the information that you input before it is sent to us. the-impossible-project.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and ensure that only you and the-impossible-project.com can view it. We also follow strict security procedures to ensure proper storage and careful disclosure of information so that nothing improper happens to your private information. Our security procedures also dictate that we may occasionally request proof of identity before we are able to disclose personal information to you.

the-impossible-project.com uses cookies to make our services better. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login and a faster shopping process. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of the-impossible-project.com's coolest features, and we recommend that you leave them turned on.

If you have any questions about our privacy policy, or your personal experience dealing with this web site, you can contact us at office@the-impossible-project.com.

Applicable Law: Austrian Law. Court of Jurisdiction: Vienna, Austria.

For wholesales inquiries, please contact wholesale@the-impossible-project.com to learn about Terms & Conditions for wholesales channel.

For European customers: service@the-impossible-project.com
For customers from the USA: usa@the-impossible-project.com
For customers from Asia asia@the-impossible-project.com
For customers from Australia and New Zealand: australia@the-impossible-project.com

We will strive to answer all your mails within 24 hours of receipt. Please note that emails to European support will not be answered between Friday 5pm and Monday 9am C.E.T.

VIENNA OFFICE:

Impossible GmbH, Kandlgasse 15/5, 1070 Vienna
TEL: +49 (30) 577 0150 0

FAX: +49 (30) 577 0150 19


EMAIL: contact@the-impossible-project.com


NEW YORK OFFICE:

IMPOSSIBLE AMERICA CORP., 425 Broadway, 5th Flor, New York, NY 10013-2547
TEL: +1 (212) 219-3254 


EMAIL: nycspace@the-impossible-project.com



TOKYO OFFICE:

IMPOSSIBLE TOKYO Kabushi Kaisha, 1-20-5 Aobadai, Meguro-ku, Tokyo
TEL: +81(0)3 5459-5093 


EMAIL: tokyo@the-impossible-project.com

This website is a service of: Impossible GmbH FN: 260762 z

Executive Directors: Dr. Florian Kaps, Christian Lutz

Address: Kandlgasse 15/5 1070 Vienna Austria

Telephone: +43 1 890 3 190

Fax: +43 1 890 3 190 15

Email: office@the-impossible-project.com

Bank connection: Rabobank Enschede Haaksbergen IBAN: NL02RABO0154349135 BIC: RABONL2U

Tax number: 12574692

VAT registration Number (UID): ATU61598667